The DLF Customer Service Team Leader will be required to lead and provide direction to the NARC & DCSS customer service team in conjunction with the Service Director. The Team Leader will possess a complete knowledge of all aspects of Customer Service and is committed to sound business practices. They will oversee Staff development and training, Cash Handling, Merchandise and other administrative duties.
About the Company
YMCA Victoria is a charitable, not-for-profit community organisation that has served the Victorian community for more than 160 years. Together with our partners, we address community needs whilst building strong people, strong families and strong communities. With over 5,000 employees, we deliver programs and services at more than 150 locations every day in settings including camps, student accommodation, community recreation and sporting facilities, swimming pools, early education, schools and kindergartens, youth services and youth justice facilities.
About the Centre
Northcote Aquatic & Recreation Centre (NARC)
Is located at 180 Victoria Road, Northcote and offers the following facilities: Indoor 25 Metre Pool, Tennis Courts, Indoor Learners and Toddlers Pool, Aerobics/Program Room, Outdoor 50 Meter pool, Gymnasium/Circuit room, Outdoor 25 Metre Learners Pool, Café, Outdoor Toddlers Pool, Crèche, Physiotherapy/Massage Room, Spa, Sauna, Steam Room.
Darebin Community Sports Stadium (DCSS)
DCSS is a multi-purpose sporting facility that provides opportunities for people of all ages and abilities to participate in a variety of recreational activities.
DCSS host a wide range of recreational activities including Netball, Basketball, Soccer, Badminton, Tennis and Volleyball for all ages. The centre conducts various competitions for both juniors and seniors throughout the week. Other activities offered at the centre are School Holiday Program and a Golden oldies program and other Senior classes. The centre is gaining a reputation for conducting large and varied events that include Karate, Taekwondo, School Tournaments, Computer Swap Meets and Roller Derby.
DCSS boasts four multi-purpose indoor courts and three outdoor netball courts, as well as a large multi-purpose room, mezzanine area and a cafe.
YMCA Victoria is committed to provide the highest level of service to our visitors and career development for our staff teams.
The Northcote Aquatic & Recreation Centre and Darebin Community Sports Stadium is owned by the City of Darebin and is managed by the YMCA. All staff are employed by the YMCA.
At the YMCA, we value our people. Working for us means you’ll enjoy great work/life balance and a range of benefits which improve your wellbeing and help you develop as an individual.
About the Role
Capabilities and Behaviour
- A DLF leader is approachable, empathetic, honest and also accountable.
- A DLF leader is disciplined in upholding our values and applying them equally.
- A DLF leader inspires motivates and empowers others.
- A DLF leader will strive to instil a culture of continuous learning and development.
Knowledge and Experience
- Understanding of the centre and YMCA programs available to the local community
- Understand Member experience/induction process within the centre
- Customer Service experience
- Interpersonal skills and ability to work with a diverse range of customers in age, culture, fitness histories and other backgrounds.
How to Apply
Please submit: CV/Resume, Cover Letter
YMCA Victoria is committed to safeguarding children and young people. We require all applicants to undergo an extensive screening process prior to appointment, and successful applicants must comply with the YMCA’s Safeguarding Children and Young People Framework.
- Working with Children Check
- Level 2 First Aid
- Pool lifeguard is desirable
- SCYP Certificate
Working With Children, Safeguarding Children and Young People Certificate (Completion upon successful applications)
Visit our website for further information
08 Jun 2018